Sandos Playacar Beach Hotel - Playa del Carmen

Paseo Xaman-Ha Manzana 1, Lote, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Playacar Beach Hotel - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Pub

Cafe

Snack bar

Coffee shop

Lobby bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Overview

Sandos Playacar Beach is a spectacular hotel offering views over 28 de Julio Square, Xel Ha and Xcaret Eco Theme Park and featuring a tennis court, a nightclub and free self parking. The hotel was opened in 1998, renovated in 2007 and is housed in a 4-storey building.

The venue is placed next to sandy beaches. It is about 4 km away from the center of Playa del Carmen.

Set close to a river and a botanical garden, this hotel offers access to a tropical beach with outdoor chaise lounges and umbrellas.

Sandos Playacar Beach Hotel can be reached in 55 minutes by car from Cancun International airport.

Rooms

This property has 840 modern guestrooms including elite one-bedroom suite, master two-bedroom suite and elite room that are appointed with a laptop safe, a minibar, a private balcony, individual climate control and free Wi-Fi. Some rooms at Sandos Playacar Beach Hotel have a view over the ocean. For more comfort a spa bathtub, a hairdryer and bathrobes are provided.

Eat & Drink

A breakfast is served in the restaurant. The restaurant at Sandos Playacar Beach Hotel features beautiful views and serves Asian meals. Guests can relax in the coffee bar serving alcoholic drinks.

Services

The property offers a meeting room, a business centre and a copier for business needs.

Relax

A mini club, babysitting and a pool are available for guests with children. On-site fitness amenities include aerobics classes, a gym and a fitness centre.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2007.  Number of floors:   4.  Number of rooms:   840.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • On-site parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Coffee shop
  • Eco friendly
  • Executive/club floor
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving center
  • Snorkeling
  • Canoeing
  • Boating
  • Outdoor tennis court
  • Football
  • Basketball
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Darts
  • Table tennis
  • Aerobics

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • Continental breakfast
  • A la carte restaurant
  • Pub
  • Cafe
  • Lobby bar
  • Poolside snack bar
  • Snack bar

Meeting facilities

  • Business center
  • Business services
  • Fax/Photocopying

Children's facilities

  • Paid babysitting/ Child services
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • Garden view
  • Ocean view

Room facilities

  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • Paid in-room safe
  • Paid mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • Mirror
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Room toiletries

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child under the age of 12 may stay at the price of USD 193.52 per person per night in an extra bed. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Sandos Playacar Beach Hotel - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Paseo Xaman-Ha Manzana 1, Lote, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    2.1 mi
Airports
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    4
  • Number of rooms:
    840

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Playacar Beach

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Rooms and availability

Elite Room
  • Max occupancy:

    3 persons

  • Check Prices
Elite One-Bedroom Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Suite|Royal Elite One Bedroom Suite

Premium Junior Suite
  • Max occupancy:

    2 persons

  • Check Prices
Sandos Playacar Beach photos Room Junior Suite
Club Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Sandos Playacar Beach photos Exterior Hotel information
Standard Double Room
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds, 1 Double bed and 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Radio
Room Description:

Standard|Standard All Inclusive

Sandos Playacar Beach photos Room
Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Media:Radio
Room Description:

Suite|Hacienda One Bedroom Suite All Inclusive

Sandos Playacar Beach photos Room Junior Suite
Junior Suite
  • Room size:

    560 sq. feet

  • Max occupancy:

    6 persons

  • Bed type:

    1 Double bed, 1 Double bed and 1 Single bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Family Junior Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

Junior Suite|JUNIOR SUITE FAMILY ROOM-WITH JACUZZI-JUNIOR-SUITE

Sandos Playacar Beach photos Room Superior Ocean Front Room
Superior Double Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
Master Two-Bedroom Suite
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Living room
  • Mirror
  • Bathroom:2 bathrooms
  • Bedding:Sofa bed
  • Dining:Dining area
  • Kitchen unit
  • Media:Television
Room Description:

The Family Room is a luxurious two bedroom suite. The master room has a King bed and the second has two double beds plus a sofa bed. They offer WI-FI access, television, air conditioning and safe.

The room has two bathrooms with shower, jacuzzi on request, magnifying mirrors for makeup and personal care.

The living room is spacious and features authentic Mexican artwork and Italian leather furniture. The living room and dining room are in separate areas. The kitchen is fully equipped.

The room features two balconies overlooking the golf course, swimming pools and gardens.

This is a non-refundable room type; reservations cannot be modified or cancelled once booked.

Royal Room
  • Max occupancy:

    2 persons

  • Check Prices
Luxury Junior Suite
  • Max occupancy:

    2 persons

  • Check Prices

Sandos Playacar Beach Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
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  • General

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Local attractions

  • Cenote Santa Cruz1.8 mi
    Akumal, Akumal
  • Riviera Art Gallery2.3 mi
    20th Street between 5th Av. & 10th Av., Playa del Carmen
  • Temazcal Natura3.5 mi
    Monte de los Cibeles, Playa del Carmen
  • Xcaret Eco Theme Park2.3 mi
    Highway Pto. Juarez - Chetumal Km. 282, Playa del Carmen
  • Sian ka'an Jeep Tour Expedition3.5 mi
    Monte de los Cibeles, Playa del Carmen

Near the hotel

  • Xaman Ha Aviary1900 ft
    Paseo Xaman-Ha, Playa del Carmen
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2007
    • Number of floors:
      4
    • Number of rooms:
      840

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Playacar Beach

    According to guest reviews, the hotel has been rated as
    Best Family Hotels in Mexico

    Use Badge

    Hotels nearby
    Cities nearby

    Sandos Playacar Beach Reviews

    Guest reviews are submitted by our customers after their stay at Sandos Playacar Beach

    Average guest rating

    7.8out of 10
    Fabulous
    Based on 136 reviews

    Rating by category:

    Location
    9.0
    Rooms
    8.5
    Service
    8.3
    Value
    8.0

    Guest reviews

    • Couple
      4.6

      The beach is beatiful. The pool and common areas are ok. It is located close to PLaya del Carmen Town (5 u$ taxi)

      The bedrooms are not so clean. We found a chips package open inside of the desk, I asked houskeeping and reception to remove it.. several times. They never did. The bedroom smelled horrible. Terrible Humidity .. I did not feel comfortable in the bed. Yhe sheets and cover did not look very clean. The hotel is big (my room was 10 minutes walk from the beach and area where everythings is going on). The food was bad. Not variety, poor quality. The reservation system for dinner did not work.. and even in the "best" restaurants the food wasnt good enough.

    • Older travelers
      10.0

      Our second trip here and will return. Beautiful grounds, gorgeious beach,and all the staff is super. Can't say enough good things about the resort. Would highly recommend it to anyone Some friends have already gone and feel the same way. Great place for families to get together, with lots of acitivies for all ages.

      I prefer the Fantasia buffet to the gourment restaurants. Feel the service is superior and you can choose what you want. For cooking in the quantities they have to prepare is excellent. My daughter's birthday fell on one of our days there and they made a wonderful birthday cake for her and sang Las Mananitas.

    • Family with children
      10.0

      We enjoyed everything the club offered.

      We have no complaints at all. Our stay there went beyond all expectations.

    • Family with children
      8.2

      The food and facilities were very good. The Kid's place was fun for our daughter. The WiFi was more available than advertised, you could do any low bandwith stuff in the lobby.

      Like other all inclusives, the liquor was of subpar quality.

    • Family with children
      7.8

      Excellent location at the end of Playacar close to the jungle.Nice resort with all facilities inside (pool, restairants, activities, animation, cash dispenser). Enough room for everyone no rush for chairs around the pool or at the beach. Friendly staff.

      We had a select room chosen for its location beachfront and renewed room. Nothing really exciting about the room itself (no slippers, so bathrobe, no specific toiletries etc...), and the room still needs remodelling (partially remodeled).

    • Couple
      10.0

      We were on our Honeymoon and everything was great! Room with ocean view was lovely, food was amazing with selection of a la carte restaurants, location is brilliant. All inclusive programm is very good. Two last days it was raining but even in a weather like that there was a lot to do in the hotel. Would reccomend it to everyone.

    • Older travelers
      10.0

      We had a great oceanfront/oceanview room that was very centrally located to the pool, beach and restaurants.

      At times it seemed like the bartenders were expecting to be tipped which really shouldn't be the case at an all inclusive. The resort has many spots where there is a step up or a step down. This might be a bit tricky for kids or the elderly. I am neither but missed a step nevertheless and fell. The hotel staff was very attentive and cooperative when dealing with my fall but those who walk with an aid may have some trouble navigating the steps.

    • Family with children
      9.6

      i liked the food and the fact that drinks and food was available all the time . Its a very big hotel and still the pool area was always clean ,bathrooms in public areas always clean and good smell,dinning area clean and enough food...

      the fact that we could not dine in the restaurants early and reservation were available only from 19:30 and ahead which is not a convenient hour to dine with young children.

    • Older travelers
      8.8

      Very friendly and helpful staff that were usually conveniently but dicreetly close by. We can mention, Saul (Mediterranean), Saul (Spa), Manuel (buffet), Jasmine (plaza) amoung many, many others. The entertainment group was very active and looked genuinely interested in their task. The French restaurant was definately the best amoung your open restaurants (the Italian was closed). I was pleased that in spite of open bar there were no incidents of obnocious drunken behavior. You keep the grounds neat and tidy. I think it is good you endeavor to keep it family friendly.

      Room was very damp. This could be because we preferred no fan or ac and condensation formed on the floor and ceiling making some of our clothes in the closet wet. The ac was difficult/uncomprehendible to operate. The Brazilian "a la carte" is perhaps stretching it because it was a salad bar and no choice on the main course (except by denying/accepting the 9 grilled meats/vegtables served to everyone). No one returned my calls prior to our arrival. I made these to the number on your internet site and when no one answered I was transfered to an answering machine and left a message. You should have at least responded by email. Even though independant operators like tour guides promote from your property you should be aware of complaints guests might have for them because it reflects the image of Sandos Playacar just the same. For example were told that our it was only 45 minutes to Tulum for the quided tour but it took two hours to get their because we had to do an extensive pick up round. Guests should be warned. I would prefer some options with more serious culture presentations - evening lecture, Mayan story telling, solo-musician perhaps. What about a place with a view to play the card game bridge, even arranging simple duplicate tournaments?

    • Older travelers
      8.8

      White sand and warm sea. Spa facility great but too cold in most areas.

      Water in the spa too cold. Jets were working all day but hardly anyone in the pool as too cold. The jacuzzi was wsrm enough though.

    How to reach hotel

    hotel Sandos Playacar Beach Hotel - Playa del Carmen Playa del Carmen location
    Show big map »

    Hotel Address:

    Paseo Xaman-Ha Manzana 1, Lote, Playa del Carmen, Mexico, 77710

    Get directions
    City Center
    • Playa del Carmen
      2.1 mi
    Airports
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2007
    • Number of floors:
      4
    • Number of rooms:
      840

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Playacar Beach

    According to guest reviews, the hotel has been rated as
    Best Family Hotels in Mexico

    Use Badge